Studio Pick Up, FedEx Express Saver, FedEx International Economy and USPS International shipping options are available. For studio pick ups, please e-mail info@jelenabehrendstudio or call 212.995.8497 to set up a pick up time. We are not responsible for purchases not picked up within 30 days. Orders requiring shipping will be shipped within 4 business days. If you have any questions about the delivery time or need a custom shipping options, please e-mail email@example.com, so we can accommodate you.
We at Jelena Behrend Studio Inc. highly value our reputation and carefully inspect all items, before we ship them to our customers. Please inspect your purchase immediately after you receive your package. If you notice a manufacturing fault, please notify us via e-mail at firstname.lastname@example.org within 3 business days and include a short description of a defect. We will provide you with shipping instructions at that time. In the case, we conclude that the defect described is our mistake, you will receive a refund within 30 days from the day we receive your package and inspect the item or we will exchange the piece and will ship it back to you within reasonable time frame.
We can only exchange an item for the same item in a different size, if returned within 5 business days and additional fees may apply, so make sure you carefully check your size, before you make a purchase. We are unable to process any exchanges for a completely different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
Items marked "sale" are not returnable or exchangeable.